Order Info - USBeadery.com - Plastic beads, acrylic beads, lucite beads, findings, jewelry supplies

Ordering

We prefer you order through our secure website, as internet orders are given priority status and will be filled much more quickly than orders placed by phone or email. When you place an online order, you will receive a confirmation email once the order is received.

International Orders Accepted
We can ship to the following countries. Just send us an email with the items you would like and we will return a quote on the entire order with shipping.

Anguilla

Do you calculate duties and taxes for orders shipping outside the US?
Duties and taxes on orders outside the US are due at time of delivery. These charges are not calculated during checkout and are not collected by USBeadery. Please consult your local customs office for more details about duties and taxes.

Secure Ordering
Can anyone get my credit card information when I buy online?
USBEADERY.COM, LLC uses Secure Server Software (SSL) that is among the best in use today by e-commerce Web sites. Your personal information, including sensitive credit card information, is encrypted so it is indecipherable by others as it travels across the Internet.

How does secure shopping work?
The SSL technology works by sending all of your personal information, including credit card number, name and address information to a merchant service bureau (credit card processing company) in an encrypted code. Your credit card is processed live by merchant services and USBEADERY.COM, LLC does not have access to your credit card number. In addition, you are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50.00 of fraudulent charges.

When ordering by phone, is my credit card information safe?
USBEADERY.COM, LLC also pledges to use the best and most accepted methods and technologies to insure your personal information is safe and secure. When ordering my phone, your credit card information is not stored and is immediately shredded. If you have any other questions about the safety and security of your personal information, please do not hesitate to call or e-mail (info@usbeadery.com) us. If you feel more comfortable placing an order by phone, feel free to call 1-804-929-1012, Mon-Fri 9-6, Sat 10-2 EST.

Payment Information

Credit Cards
For your convenience, we accept Visa, MasterCard, Discover, and American Express cards. All charges on your statement will read U S Beadery.

Checks/Money Orders
Make all checks payable to U S Beadery. Payment by Check or Money Order will require an extra 10 working days for check clearance. Recovery fees up to $25 will be assessed on all returned checks. Orders WILL NOT be shipped until payment has been received.

Send all checks and money orders to:
USBEADRY.COM
PO Box 963
Glen Allen, VA 23060-0963
804.929.1012

Shipping Services

We ship using the United States Postal Service and FedEx

We have found the United States Postal Service to be fairly reliable, economical, and cost efficient. Through the United States Postal Service, we offer First Class shipping for orders less than 13 ounces and Priority Shipping for all others.

Smaller heavier parcels through the USPS using the Small Rate Box costs $5.20 + insurance, the Medium Flat Rate Box costs $10.95 + insurance, and the Large Flat Rate Box costs $14.95 + insurance. Heavier parcels will ship FedEx.

Shipping to CANADA and Internationally is somewhat higher. Please email us for more accurate international rates.

Shipping costs are non-refundable.

Do you ship to Post Office Boxes?
We can chip to a Post Office Boxes. All Post Office Boxes orders will be delivered via USPS.

Do you ship to rural route numbers?
Yes.

How much will it cost?
Beads are very heavy and we try to be fair with shipping costs. USBEADERY.COM, LLC does not use shipping and handling to add to our bottom line.

If our Shopping Cart gives a high shipping rate, we will ship the best rate possible and only charge the actual cost. (We will adjust the shipping on our end.)

Shipping will be based on the actual carrier charge. The shipping method is selected at the time of ordering and the cost for shipping will be added to the order.

When will my order ship?
Shipping and delivery to most locations is 2 to 5 days Monday through Friday. Orders received before 11am Eastern Time are shipped that day. Orders placed on Friday after 11am Eastern Time, on Saturday, or Sunday will ship on Monday.

Can I get Express Next Day Air shipping?
Next Day Air shipping for items needed by the next day is available. When selecting your shipping option, choose EXPRESS. Our staff will ship accordingly. This service is available to most locations Monday through Friday. The cut-off time for these orders is also 11am Eastern Time.

Returns and Exchanges
All returns must be returned within 30 days of shipment and include a copy of the original invoice. All returned merchandise must be sent in its original container/bag, and in a completely unaltered state.

Since our online payment gateway does not provide us with your credit card information, refunds to credit cards will require us to have this information.

If ordering different items in exchange for items you are returning, please add $5.25 to cover postage. USBEADERY.COM, LLC is not responsible for postage on returned items. If you return items from large quantities for which you received quantity discounts, we reserve the right to recalculate your order total based on the actual items not returned.

Privacy Policy
USBEADERY.COM, LLC will not share or sell any private information to third parties. On occasion we will send out promotions through email. If you would not like to have these sent, just email us at info@usbeadery.com